Oceana Grill Bourbon & Conti New Orleans
(504) 525-6002 Reserve

Privacy policy

Cajun Conti LLC (“Company,” “we,” “us,” or “our”) operates the website Oceana Grill (the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect and process different types of personal information, including:

1.1 Personal Data You Provide

  • Contact Information: Name, email address, phone number

  • Account Information: Username, password (if applicable)

  • Payment Information: If you make a purchase, we may collect your billing address and payment details (processed securely through third-party payment processors)

  • Communication Data: Messages, inquiries, or other interactions with us

1.2 Automatically Collected Data (Usage Data)

When you access our Service, certain information is collected automatically, including:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Details: Pages visited, time spent on pages, links clicked, referral URLs

  • Cookies and Tracking Technologies: Used to analyze trends, improve the user experience, and personalize content

1.3 Data from Third-Party Services

If you log in through a third-party service (such as Google or Facebook), we may receive data associated with your account, such as your name and email address.

2. How We Use Your Information

We use your data for the following purposes:

  • To Provide and Improve the Service: Ensuring website functionality, troubleshooting issues, and improving user experience.

  • To Communicate with You: Sending updates, responding to inquiries, and providing customer support.

  • Marketing & Promotions (with your consent, where required): Sending promotional offers, newsletters, or special event invitations.

  • Analytics & Performance Monitoring: Understanding how our Service is used to improve performance.

  • Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activities or security threats.

  • Legal Compliance: Meeting regulatory requirements and responding to legal requests.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information in the following cases:

3.1 Service Providers

We share data with third-party vendors who assist us in operating our Service, such as:

  • Hosting and IT service providers

  • Payment processors

  • Analytics and advertising partners

3.2 Website Concierge (“Plan your visit”)

Our website offers an optional concierge that answers questions about our menu, hours, reservations and events. Suggested questions are answered in your browser. If you type a question, that text (and the earlier messages of the same conversation) may be sent to our AI service provider, Anthropic, PBC, solely to prepare an answer from our published restaurant information. Please do not enter personal, payment or health information in the concierge.

We do not store concierge conversations on our servers, and we do not use them to identify you. Anthropic processes them under its commercial terms, which do not permit using this content to train its models. The conversation is kept only in your browser tab and is cleared when you start a new conversation or close the tab. We record anonymous usage statistics (for example, that a suggested question was used or a reservation link was opened), never the text you type.

Reservations, private-event requests and orders are completed on our official forms or partner sites, under their own terms.

3.3 Business Transfers

If the Company undergoes a merger, acquisition, or sale, your personal data may be transferred to the new entity.

We may disclose your data if required by law, such as in response to court orders or legal investigations.

4. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

4.1 Rights Under GDPR (for EU/EEA Users)

  • Access & Portability: Request a copy of your personal data.

  • Correction: Update inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”): Request deletion of your data.

  • Objection & Restriction: Object to processing or request limited use of your data.

  • Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at info@oceanagrill.com.

4.2 Rights Under CCPA (for California Residents)

  • Right to Know: Request details on data collected and shared.

  • Right to Delete: Request deletion of personal information.

  • Right to Opt-Out of Sale: While we do not sell data, you can opt out of targeted advertising.

  • Right to Non-Discrimination: We will not deny services or provide a different level of service if you exercise your rights.

To make a request, email us at info@oceanagrill.com.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. Once retention is no longer necessary, we securely delete or anonymize the data.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Secure servers and encryption protocols

  • Access control measures to prevent unauthorized access

  • Regular security audits and risk assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience. You can:

  • Manage cookie preferences through browser settings

  • Opt out of tracking by enabling “Do Not Track” settings in your browser

For detailed information, see our Cookie Policy.

8. Children’s Privacy

Our Service is not intended for children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect data from minors. If we discover such data has been collected, we will take steps to delete it.

Our Service may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

10. International Data Transfers

If you access our Service from outside the U.S., your information may be transferred and processed in the United States, where privacy laws may differ. By using our Service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. If significant changes occur, we will notify you via email or a prominent notice on our Service.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us:

Email: info@oceanagrill.com

Address: Cajun Conti LLC, 739 Conti St, New Orleans, LA 70130